Shipping & Returns


Shipping

  • All of our bare root roses are shipped dormant via FedEx.
  • Shipping is Flat Rate to anywhere in the Contenential United States 1-5 plants $32, 6-10 plants $45, and 11 or more $70. 
  • You may select your preferred shipping week at checkout.
  • Our shipping weeks for the 2018 Season are February 19th, 26th; March 5th, 12th, 19th, 26th & April 2nd.
  • You will receive an email with tracking information when your order is shipped. 
  • Most orders arrive within 3-4 business days from when you receive your tracking information.

Returns

  • We want you to be happy and have a colorful rose in your garden so we guarantee our dormant bare root roses are true to name and grade.
  • In order to insure success in growing your rose, we ask you to please, please, pretty please follow our recommended planting & storage instructions included with every order and detailed here.
  • If any bare root rose purchased fails to leaf out with 90 days we will issue a one time credit for the purchase price.
  • We must be notified within 90 days from the receipt of your rose if your rose has failed to leaf out in order to issue you a credit. 
  • Original shipping charges are not refundable.
  • To submit a refund request please contact us by email hello@menagerieflower.com and include your name, order number, rose name, and any photos you have of the rose planted. 
  • We may ask you to ship the rose back to us for inspection.