Shipping & Returns


Shipping

  • All of our bare root roses are shipped dormant via FedEx.

  • Shipping is Flat Rate to anywhere in the Continental United States 1-3 plants $25, 4-10 plants $45, and 11 or more $70.

  • You may select your preferred shipping week at checkout.

  • Our shipping weeks for the 2019 Season are February 18th, 25th; March 4th, 11th, 18th, 25th & April 1st, 8th, 15th.

  • Due do inclement weather or shipping carrier delays we may hold your order for a later ship date. We will notify you if we are not able to ship your order during your selected ship week.

  • You will receive an email with tracking information when your order is shipped.

  • Most orders arrive within 3-4 business days from when you receive your tracking information.

Returns

  • We want you to be happy and have a colorful rose in your garden so we guarantee our dormant bare root roses are true to name and grade.

  • In order to insure success in growing your rose, we ask you to please, please, pretty please follow our recommended planting & storage instructions included with every order and detailed here.

  • If any bare root rose purchased fails to leaf out with 90 days we will issue a one time credit for the purchase price.

  • We must be notified within 90 days from the receipt of your rose if your rose has failed to leaf out in order to issue you a credit.

  • Original shipping charges are not refundable.

  • To submit a refund request please contact us by email hello@menagerieflower.com and include your name, order number, rose name, and any photos you have of the rose planted.

  • We may ask you to ship the rose back to us for inspection.